1. Look through the list of equipment

Look through the list of new or used equipment. Most items have images and specifications available to assist you with your selection. You can select one or several items from the list that you think may be of interest to you. If you cannot find the item you are looking for, feel free to drop us a line or give us a quick call. We have a team of experienced sales team to help narrow down your final selection.

2. Contact Us

Get in touch with us by e-mailing, faxing or calling our toll free numbers:

US Customers call Toll Free:   1 877 FOR OVEN (877 367 6836)

International Customers call: +1 859.245.0505

Fax:  859.245.1905

3. Ask Questions and close the sale

You are able to ask the seller questions and get shipping quotes. We have a growing network of over 200 Vendors listing ovens with us from all over the US, Canada, UK, Germany and Italy to name but a few. We try to answer all of your questions in a timely manner and make you comfortable with your purchase by offering warranties and by backing warranties supplied by the Vendor/s. If there are any areas of particular concern, our sales representatives will be happy to clarify these for you.

4. Pay for Your Assets

Paying for your purchase is easy. We accept Visa, MasterCard and American Express. You can also pay by paper check, money order or electronic money transfer through your bank.

5. Receive Your Assets

We arrange and manage shipment of goods using our shipping partners. The buyer is responsible for all shipping costs, including duties and taxes for international shipment. Please refer to AFTER YOUR ITEM IS SHIPPED section below for important information about this subject.

6. After your item is shipped

Your item/s is picked up by a common carrier; we use ABF and Yellow Freight for most of the shipments but other carriers are used from time to time depending on the origin and the destination of the shipment. Although very uncommon, damages do happen; please see the notes below on the optional Freight Insurance.

Truck Deliveries - You may request a LIFTGATE service which is the option to have the oven/s delivered to the curbside. If and when this service is unavailable or has not been requested you will need to arrange to move the items out of the truck and into your building. Make sure you have a fork lift or enough manpower available to unload your item/s. A signature is required at the time of delivery. 
Once your item is picked up, we will provide tracking information with projected delivery date and number of your local terminal. In most cases you can contact your local dispatcher to synchronize the delivery time for a mutually suitable time.

Inside Delivery - Inside delivery options is available for most items. Please contact your sales representative for more details. Additional fees apply.

Freight Insurance - Although damages seldom happen, once your item is placed on the truck it is no longer the responsibility of Pizzaovens.com as we have no control over its handling.  Without freight insurance your claims are limited to the maximums set by each individual carrier. Should damage occur during shipment/delivery, a claim must be submitted to the Freight Carrier. We would be happy to assist you in filling your claim; the ultimate settlement and decision however lays with the Freight Carrier. We urge you to consider insurance for all your purchases. If your oven/s is damaged on arrival NOTE ALL THE DAMAGE ON THE BOL BEFORE SIGNING. Obtain a copy of the driver’s signature noting the damages. Finally take as many pictures as you can of the damage. This is one of the most important steps you can take in obtaining a quick & fair settlement.

Freight Companies liability is limited to:

Full value of a piece of equipment in case of non-delivery, or if the piece of equipment is severely damaged and considered a total loss.  Minor or reparable damages are settled according to the information provided by the customer and the supplier. Another important note about freight.  Please inspect your item prior to receiving and signing for it.